Returns & Exchanges

At Avenue 85, we want you to be completely satisfied with your fashion purchase, which is why we offer a straightforward 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure a smooth and efficient exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included inside the parcel.

• 3.
  Ship the Parcel

  Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.